I just installed 2011 SERIF (Europe) LTD.'s ALBUM PLUS ORGANIZER & PHOTO PLUS ESSENTIALS from the DVD/ROM, and read the whole USER GUIDE. Then I went to use the program/s but instead it took me to a Registration form every time.
It said that it isn't necessary to register, but it won't let me into any of the programs without getting past the Registration form.
No matter how many times and in how many ways I completed ALL of the required fields,(they were very basic, only 5 or 6 things) I get the same thing...
"WE ARE UNABLE TO CREATE THIS USER ACCOUNT".
No reason given. All the fields were properly completed. And yes, I tried several passwords, all as specified by Serif (ie. using at least 6 lower case letters and one or more numbers, no spaces, no other symbols, etc..)
Big waste of time. I tried contacting them for HELP in a number of ways/forums/support etc., BUT THEY WANT MY PASSWORD BEFORE THEY'LL TAKE A QUESTION!!
Do you KNOW how crazy this makes me?! Of course you do! That's why you're www.pissedconsumer.com!! And so am I! Well I'm really pissedconsumer_notcalm!! :p
If I try to enter the Serif programs from another point, it asks for my Registration Key but of course I NEED TO ENTER MY PASSWORD TO GET ONE so that's been a waste of time as well.
I rarely have time to indulge something just for fun and I spent hours with this nonsense today. I'm pretty much out of patience now so I'm not sure I even will try this again, but I would like to know what the deal is!
~ A very frustrated first (and last) time Serif customer